Task: Develop Service Delivery Environment Requirements
During the Transition Handover-In phase, the detailed requirements for the Service Delivery Environment must be developed. These requirements basically cover the toolset and platforms for Service Delivery.
Relationships
RolesPrimary: Additional: Assisting:
Outputs
Main Description

Within Capgemini, there are several recommended available that may be used for Service Delivery. Few examples include workflow management tools like EARS, ITSM, Remedy, Service Now, BMC tools, etc. It also includes tools for

  • Workflow Management (EARS, ITSM, Remedy, Service Now)
  • Configuration Management Tools and CMDB
  • Knowledge Management Tools and KEDB
  • Requirements management (e.g. Rational RequisitePro)
  • Delivery methods (e.g. UPM, RUP, SAP, etc.)
  • Service Engagement Detailed Reporting and Control (EFFECT, Bricks).

The Service Delivery Environment Supervision Manager must work with the team to reach consensus on the selection of a common set of tools to be used for Service Delivery.